Shipping & Returns

Confirmation

As soon as your order has shipped, you will receive a notification to confirm that your package is on its way.

Shipping methods within South Africa

Door to Door courier (Aramax and Courier Guy)

Delivery within 1-3 days from dispatch, straight to your door.

We will provide you with a shipment tracking number via email or WhatsApp.

Please note that you must be available to take delivery. For this reason, we advise having your parcel delivered to a business address.

Notes: A working day refers to normal business days and does not include Saturdays, Sundays or public holidays. Working days begin the day following dispatch.

Collect at store

We offer ‘collect at store’. You can collect at our Coffee Bar in 105A Longstreet, Great Brak River. Or let us know if you like to organise your own courier.

Exchange & Return

Exchange Policy

Bespoke or made-to-order items will only be exchanged if faulty or damaged. We will happily exchange any non-bespoke.

Refund Policy

We will gladly refund any purchase in the unlikely event that the item is damaged/faulty or not to a high quality standard.

If you are unhappy with any of the products bought from us, please notify us at ben(at)brotherscoffee.co.za immediately. We will require you to send the products back to us within 7 days of notifying us by email. Please ensure you obtain proof of posting/courier details and that all items are returned unused in their original packaging.

Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase and original delivery costs. If the original order goes missing en route, and you haven’t received your parcel within 1 month of the order, we will resend the item to you at no additional cost.

Any complaints regarding the standard and quality of the product or products bought by consumers should be directed to ben(at)brotherscoffee.co.za